ServiceNow’s ITOM solution aims at delivering three important aspects for your ITOps team – service visibility, service availability and service agility. By implementing ITOM solution, you can gain end-to-end visibility into business services and underlying infrastructure, improve the health of the services, and introduce automation to increase the pace of your service delivery. ITOM solution comes in 3 categories as

  • ITOM VISIBILITY – Discovery & Service Mapping
  • ITOM HEALTH – Event Management
  • ITOM OPTIMISATION – Cloud Management

WHY Amlnia IT Solutions?

Most organizations today are dependent on IT to provide ‘mission-critical’ business services. As such, the technology must be able to engage customers for customer satisfaction, automate processes for seamless service delivery, provide scope for innovation, and get useful insights into your performance.
Complicated legacy systems can’t keep up with these demands. Using multiple IT systems to manage your business can prove to be disastrous and lead to outages that cost you time and money.
IT operations can become maligned with infrastructure events like server or network failures, and customer complaints about long response times without a proper management framework in place. Some intelligent IT operations management (ITOM) platforms like ServiceNow can help you gain visibility, health, and optimization for your services. We expertise in delivering the entire ITOM suite. We provide:

  • Certified and trusted resources
  • Multiple number of ITOM Implementations
  • Automated service mapping experts
  • Intelligent service analytics
  • Powerful integration capabilities
  • Event and Change management tools expertise