Managed Services

ServiceNow 2nd & 3rd line support plus minor enhancement work delivered by a highly experienced client-side team. On-demand support for bug fixes, defect remediation, or small-scale, agreed-outcome projects to optimize your ServiceNow instance. Includes Incident resolution ( Including MIM Support ), Problem RCA, bulk data load, and configuration/code/integration investigations and resolutions. Knowledge Transfer can be included.

• 9*5, Mon – Fri 2nd & 3rd line support
• Delivered from UK by team of permanent support staff
• Continuity of support staff allocated to clients
• Minor enhancements included subject to size & scope
• Variable SLAs according to client requirements
• Remote support, on-site presence available for RCA, Knowledge Transfer etc.
• ServiceNow health check included during transition to our support service
• Leverage highly experienced consulting team as part of 3rd line
• Client hub for tracking progress and sharing insights
• Pre-built integration into our ServiceNow instance

• • Ownership of deep technical challenges by highly experienced ServiceNow partner• Avoid reliance on hard-to-find ServiceNow resources

  • Predefined processes and plan to accelerate service transition

  • Access to wider consulting team for Knowledge Transfer, projects etc.

  • Support managed by people who owned the platform when client-side

  • Ability to ramp-up support resource at times of high demand

  • Support delivered by mixed UK team, Service Desk and Consultants

  • Leverage our best practice repository as part of support

  • Fully Managed and focused support

  • All SN Products, such as ITSM, CSM, ITBM, ITOM